Your 2023 Guide to Workforce Management Statistics, Trends and the Market

Why should you consider reviewing the statistics and trends in your market when it comes to workforce management? That’s because an astute manager will have to use these stats and data sets to justify how they can keep their business and team ahead of the market.

Workforce management refers to the way employers reserve and allocate employees and resources in a strategic manner. 

Tasks such as attendance management and adherence to the constantly changing legislation and regulations at work are also part of workforce management.  Ultimately, the aim is to maximize productivity and minimize risks.

What are the latest statistics on the usage and growth of workforce management software market?

Here are the latest workforce management statistics and trend, workforce market statistics and workforce management software, gathered by from sources like CXC Global, Select Hub, Forbes, 7 SHifts, BLS, Statista, Continuum Cloud and NetSuite:

  • 16% – percentage of employers that use technologies more often to monitor employees through the use of virtual clocks, tracking the use of work computers and monitoring emails and internal communications.

  • 11% – percentage of growth that is expected of the workforce management software market

  • 3%  – percentage of projected increase in IT and technology stack spending to address the increase in demand of business analytics and workforce management software

Growth Statistics for Workforce management

  • 11% – percentage of growth for the workforce management software market as predicted for the next five years

  • $466 billion – estimated cost of spending for purchase of enterprise software

  • 75% – percentage of HR managers and practitioners that use recruiting and workforce software.

  • 44% – percentage of remote workers in the United States

  • 70% – percentage of the distributed workforce that has worked remotely at least once a week 

Engagement and Employee Retention Statistics

  • 20% – percentage of employees that say they are engaged with their work

  • 63.3% – percentage out of more than 600 US businesses that say retaining employees is actually harder than hiring them

  • 41% – percentage of decrease in absenteeism for companies and workplaces with high employee engagement

  • 15% – percentage of engaged employees in the workplace

  • 73% – percentage of employees that would consider leaving their jobs for the right offer

  • 74% – percentage of employees that would accept a pay cut for a chance to work at their ideal job

Workforce Management Employee Statistics

  • 31% of organizations reported that they conduct employee surveys 

  • 47% – percentage of employers with the capacities or processes in place to handle staffing crisis

  • 38% – percentage of employees that feel exhausted when faced with week-long virtual meetings which is detrimental to employee satisfaction

  • 75% – percentage of employees that felt more socially isolated with remote work set-up

  • 86% – percentage of employees that state that they feel the need to prove to bosses they are working hard

  • 73% – percentage of CFO’s that agree or strongly agree that their organization uses digital tools and workforce software to help streamline and automate operations.

  • 55% – percentage of CFO’s who stated that their organization uses digital workforce management software and tools to increase collaboration and productivity

Company Statistics who Use WFMS’s

  • 88% – percentage of organizations who reported that they already adopted time and attendance, and workforce management applications

  • 18% – average percentage of workforce turnover every year for a company 

  • 6% – percentage of reduction on staff for a business due to poor performance

  • 13% – percentage of employees who choose to leave on their own volition.

  • 3% – percentage of annual high performer turnover rate

  • 28% – percentage of workers who rejected a job offer or leave within the first 90 days of joining a company due to company culture

  • 36% – percentage of American employees who say their manager doesn’t understand how to lead a team

  • 40% – percentage of employees who said getting a question answered from HR managers took too long

  • 69% – percentage of employees that are more likely to stay with the company for at least three years after a positive onboarding experience

How does your company comare?

Statistics are important for HR managers because they can provide valuable insights into the performance and productivity of employees, as well as the overall health and effectiveness of the organization. Statistics can be used to measure employee engagement, turnover, absenteeism, and other key metrics that are critical to the success of an organization.

Check out our guide on workforce management solutions.

  1. Labor compliance and minimum wage changes

Changes in policies, rates and market demands will mean that organizations should be prepared to adapt and adjust.  Having the platforms to quickly implement the changes will be beneficial in ensuring that employers will be able to comply.

  1. COVID-19 recovery and employee well-being

The COVID-19 pandemic has changed the world and our lives for good.  As businesses worldwide slowly struggle to adjust to a new level of normalcy, focus has not been given to employee health, especially on mental health and work-life balance.

  1. Auto employee scheduling

Anyone who has worked in retail knows the anxiety that attends workforce scheduling for both manager and employee. Through workforce management platforms, advanced algorithms can be utilized so that organizations can easily schedule staff shifts, including shift building and shift filling.

  1. Advanced workforce analytics and open APIs

With API’s, companies that use multiple workforce management software can implement a seamless flow of processes and data.  By maximizing integration and connectivity capabilities, organizations can build a digital ecosystem designed to automate most of the day-to-day tasks that help staff with their tasks.

  1. Cloud, mobility and ease of use

When tools are accessible and user-friendly, the rate of adoption and frequency of use can be guaranteed to be high.  This gives the assurance to organizations that invest in these platforms that the use of these workforce management software can be maximized to their full potential, thereby improving efficiency and productivity.

When workforce management is integrated into the software ecosystem of a company, it aids businesses in improving the relationship between employees, elevating customer service, and creating positive financial gains.

It also entails recognition of and focusing on a business’ priorities and anticipates the risks and challenges of human resources; when these are identified early on, the organization can take the appropriate steps to mitigate the risks and maintain the efficiency of the organization.

Moreover, staff scheduling, time and task management, data collection and analysis and compliance with laws and regulations are just some of the tasks that are also important to workforce management. 

Different goals for different businesses

Every employer has a different goal, but the majority of businesses, regardless of the size, market segment, or the industry where it belongs to, share the desire and need to improve their efficiency and productivity. 

With regards to compliance, a business needs to be able to stay on top of things with awareness of the changing laws and policies.

Workforce management, therefore, is very crucial, because employers with inconsistent policies, shortcomings and inefficient procedures may experience a shortage of staff, issues with safety and regulations, inefficient services or production, increased cost, violations of compliance and regulations and high employee turnover rates.

A workforce management software can be used to design and plan strategies that could affect the resources by using historical data and machine learning to predict and forecast staffing needs as well as potential issues. 

It may also help the organization, and the staff in particular, in terms of time tracking and attendance management.  For staffing, workforce management software can be utilized to devise schedules that best fits the forecast model.

A company’s workforce management solutions should be able to support the following requirements or features:

  1. Time tracking
  2. Time-Off Management
  3. Resource forecasting
  4. Staff scheduling
  5. Time management, including overtime
  6. Regulatory compliance
  7. Workforce analytics
  8. Mobile accessibility and employee self-service portal 

It would be beneficial for an organization if an effective and apt workforce management solution is in place, and if the chosen platform is used, implemented and regulated effectively could produce outstanding results.  It may help the organization in reducing and controlling costs.

Issues such as overstaffing and excessive overtime can be avoided or reduced by utilizing a platform that can predict the need for labor and provide optimal solutions. Some platforms can inform employers on the correlation and immediate effect of schedule changes on the compound annual growth rate company budget. 

Workforce management software may also allow companies to ensure that payroll processing will be done with greater accuracy and reliability because it can easily analyze and apply factors such as hourly labor and rates and recognize overtime and other work patterns.

Mundane and repetitive data capture and tedious manual calculation can be minimized or eliminated.

With the use of these workforce management software, an organization may also see an improvement on efficiency and productivity.  With staff data, employers can ascertain and identify benchmarks that may allow them to compare their performance against other players in the same industry or region.

Having this analysis can set them up to having a corrective plan in order to address issues and identify areas where improvements can be made.

These workforce management software can enable companies in designing and implementing optimal staff schedules.  Shift changes, vacancies, surplus or lack of resources can be easily determined.  The ease of designing schedules based on a number of parameters like department, location, season and other issues can empower organizations and mitigate staffing problems.

Finally, risks on compliance can be minimized or eliminated.  When parameters that allow organizations to conform to policies and adhere to compliance and regulations are managed and monitored are fed and stored in these workforce management software, these can be considered when analyzing staffing requirements, enabling employers to address issues without compromising compliance.

What are the key elements of workforce planning and strategy?

In terms of providing value and delivering impact, businesses that invest deeply in their employees are better equipped to thrive in the volatile business environment.  In order to achieve this, workforce management plays a seminal part of the main corporate strategy.

Business leaders are aware that human resources are the most important asset of the organization. Investing in their talents and developing skills can have a positive impact on their efficiency, productivity, profitability and loyalty. This then leads to a propitious impact on the company.

The changes in the economic environment that has transpired in the last few years have led to a change in the workforce planning process.

Now that business leaders are recognizing HR’s tactical role in the preparation of their businesses to adapt to the changing business landscape, they will see the analysis and planning of the workforce as an integral approach to the professional development and honing of talent and the management of the organization.

Workforce management software market

This includes formulation of strategies to enhance skills, promote mobility of talent and formulate succession plans.

Workforce planning involves the process of identifying and meeting the needs and business goals of the company when it comes to its diverse workforce that enables the organization to achieve its objectives. 

This may include the identification of current and upcoming requirements in staffing, the development of strategies for recruiting and retaining talent and the alignment of the workforce to the objectives of the organization. 

The planning of the workforce can help to ensure that the company has a suitable number and type of employees who have the necessary experience and skills to support the operation of the company and to achieve its objectives.

A workforce strategy provides and delineates a comprehensive plan on how an organization will respond to its workforce needs to support the overall goal of the business. 

This may consist of the analysis of current and upcoming staffing needs, the development of strategies for attracting and retaining talent, as well as the alignment of the workforce to the mission and long-term plans of the organization.  

A workforce strategy helps ensure that the company has the optimal number of employees with the right skill sets and expertise necessary to support operations and to achieve its objectives.  A well-thought-out strategy for the workforce can improve the organization’s performance, competitiveness and productivity.

When designing the approach for workforce planning and the allocation of resources to the management of the workforce, the following major contributing factors may guide the business: organizational and business goals, strategies and policies, process alignment and reengineering, talent acquisition and enhancement, financial planning and technical resources analysis. 

What are the 3 phases of workforce management?

Some organizations adopt a three-phase process in implementing effective workforce management.  The three phases usually consist of the following activities: analysis of workforce capacity plus identification of skill gaps, development of an action plan and implementation of this action plan.

The first step is usually concerned with identifying and determining the current capacity of a department or the organization as a whole in terms of workforce resources including potential and projected changes to this count.  It also involves stacking up requirements and needs against the supply.  

For the second step, organizations should formulate strategies to resolve and address the gaps that were identified in the first step.  Employers should come up with plans to strategize and design measures and business goals. 

Action points that will result from the analysis could be translated into activities such as recruiting, training, restructuring, re-engineering or procurement of additional workforce management software and tools.

Finally, the last step is to carry out and implement that devised plan and produce the means to control and assess the results whether they are effective or not.

How much is the average or typical cost of WMS?

According to CrozDesk, the average software pricing for workforce management platforms range from $2.50 per user per month for small- to medium-tier businesses and may cost about $72.00 per user per month for enterprise tiers.  However, some of the vendors only provide custom quote or quote-based pricing based on the organization size and features that will be availed.  

The leading vendors or companies in this field are ADP, Papaya Global, Oracle, Ceridian, Fuse and Workday.

There are a lot of workforce management platforms to choose from, depending on the size of the organization.

For individuals, there are free wares such as RescueTime and Toggl.  Other platforms include EverHour, HubSTaff, Deputy and TimeCamp; for these, subscription prices range from $2.50 to $7.00 per user per month.

For small to medium enterprises, the following platforms are available: ClickTime, BambooHR, Skedulo, Deputo, Planday, When I Work, Calamari, Gusto, among others. Subscription fees range from $1.5 to $39.00 per user per month.

Visit our post on The Top Workforce Management Software to learn more about platforms under the staff management domain.

The Wrap

Companies of all types and sizes and from almost every industry may benefit from workforce management solutions and the implementation of workforce management software. It can help alleviate stress on employees and mitigate staffing and scheduling issues, thereby increasing productivity, employee engagement and retention.

Leaders should use statistics in their business because it provides valuable information that can aid in decision making, helps identify trends and patterns in data, and can be used to measure the effectiveness of different strategies and tactics.

By analyzing data and using statistical methods, leaders can gain a deeper understanding of their customers, market, and operations, which can help them make better decisions, improve performance, and drive growth.

Additionally, statistics can be used to forecast future trends and identify potential risks, allowing leaders to proactively address issues and capitalize on opportunities.

Overall, using statistics can help leaders make more informed and data-driven decisions, which can lead to increased efficiency and success in their business.