A complaint process is a set of procedures and protocols used by a company to handle and resolve complaints or grievances from customers, employees, or other stakeholders. The process typically involves a mechanism for reporting and documenting complaints, an investigation process to assess the validity of the complaint, and a resolution process to address the issue and prevent similar complaints from arising in the future. Effective management of a complaint process requires clear communication and transparency, as well as a commitment to fairness, objectivity, and timely resolution of complaints. Properly managing a complaint process can help to improve customer satisfaction and loyalty, increase employee morale, and minimize legal or reputational risks to the company.
