A ticketing system is a software application that businesses use to manage and track customer support requests or inquiries. A ticketing system typically allows customers to submit their support requests through various channels such as email, chat, or phone. The system then assigns a unique ticket number to each request and tracks its progress until it is resolved. Effective ticketing systems can help businesses manage their customer support workflow more efficiently, prioritize requests, and provide timely responses to customers. They also allow businesses to track and analyze support data to identify trends, measure performance, and improve the overall customer experience.