Automated workforce management is a complete strategy that uses software and technology to streamline and improve many elements of workforce management. It includes a variety of tasks, such as assigning tasks, scheduling employees, tracking time and attendance, managing leaves of absence, and performance evaluation. By automating these operations, organizations can increase operational effectiveness, boost production, and guarantee adherence to labor laws.

This article delves into automated workforce management systems and why you must invest in them. Read on.

Has your Company been struggling to balance its Workforce needs?

Automated Workforce Management Solutions help companies save time and money by automating the process of recruiting, onboarding, managing, evaluating, and training employees. This innovative technology offers businesses advanced capabilities for scheduling staff, tracking time off requests, and analyzing productivity data. It also integrates with other HR systems like payroll and benefits management.

 Investing in automated workforce management could make managing your workforce easier! With it, you’ll benefit from improved employee engagement, greater control over operations and finances, and higher accuracy when it comes to operations data collection across multiple sites or locations within one system – all at once!  

Key Features You Should Look for in an Automated Workforce Management System

Below are some of the key features to look for in WFM software:

Smart scheduling

Any workforce software product worth its salt should have intelligent scheduling features. These features should enable managers to select employees for shifts or projects by availability, cost, skill, experience, preference, location, and more. They should also allow personnel to trade shifts with one another, ensuring that all shifts are covered. 

Time tracking

Access scanners, cloud-based time-tracking software, kiosks, point of sale (POS) devices, mobile apps, or online timesheets are a few examples of time-tracking tools and devices that a workforce management tool should have or be able to integrate with. It should be able to capture time-tracking data and automatically process it for accurate payroll management. 

Attendance and absence management

Workforce management software should monitor employee attendance and automate the approval of time off requests. It should also compare employee absences to company leave of absence rules (such as paid time off (PTO)) and legal requirements.   

Data analytics and reporting

The system should give you a real-time view of workforce data. This makes it simple to identify possible scheduling or staffing difficulties and fix them before they worsen. The most effective labor management software will enable users to create reports with certain criteria, enhancing company intelligence and workforce planning by examining historical data. 

Integrating Automated Workforce Management with Other Systems in Your Company

You can enable continuous data flow and eliminate data silos by integrating your automated workforce management system with other platforms, including HR software, payroll systems, and ERP platforms. Thanks to automated data transmission and accurate information across the organization, data integrity is improved, manual errors are decreased, and real-time insights enable better decision-making.

While you are integrating systems, it is important to prioritize security and data privacy. This means you must implement industry-standard protocols for data encryption, secure transmission, and access controls. You must also follow data protection laws and work with IT and security departments to reduce risks.

Five Reasons and Benefits of Automated Workforce Management for Your Company 

1. Increase Efficiency

Assigning roles, delegating tasks, and giving approval duties to the right team members are all made simple with workflow automation software. This also speeds up the processes that formerly required manager intervention. 

2. Save Money

By eliminating costly errors and optimizing your business processes, workplace automation can help you reduce expenses by enabling workers to work more quickly and effectively. As time-consuming, repetitive procedures will be completed automatically; you could save money on administrative labor.

3. Improve Accountability

By automating your workflow, you can assign accountability to a team member for each step of a project or process. This lowers the likelihood that something will fall through the cracks. The work is completed, and managers can identify any flaws or inefficiencies.

4. Streamline Payroll

When it comes time to process payroll, there are a plethora of elements to take into account. Each employee will work different shifts, get different wages, and have different deductions made from each payment. Calculating all of this data manually would take a lot of time. Over one-quarter of small business owners spend up to five hours handling monthly payroll. This equates to almost a full day each month.

Fortunately, an automated system can calculate these variables automatically. Your HR managers will have more time to concentrate on difficult-to-automate duties like interacting with employees.

5. Monitor Employee Performance

Workforce automation software, which offers thorough insights into all facets of an employee’s work, is essential for monitoring employee performance. This program lets businesses track worker output, Efficiency, and schedule adherence with features including time and attendance monitoring, task management, and performance indicators. It eliminates the need for human tracking and reporting by automating data gathering and analysis, which saves time and minimizes errors.

Best Practices When Setting Up an Automated Workforce Management System

1. Create a team dedicated to improving WFM

The optimal WFM strategy incorporates a specialized WFM team. They handle scheduling, track agent performance, and analyze data. Consider this individual or team your future teller, foreseeing problems before they happen and recognizing useful contributions.

2. ‍Enable self-service for employees 

Self-service solutions are incredibly useful for giving employees ways to control their schedules. These tools give users some control, which may increase happiness among workers. Bonus- it frees up some of the managers’ already overburdened schedules.  

3. Collect accurate data

Forecasting and planning require fast, reliable, and high-quality data. To better assess demand and meet staff and customer expectations, you should integrate WFM software with other systems it uses, such as an ERP. As a result, your scheduling becomes more precise, and your savings soar as you lower operating costs.  

Tips for Investing in Automated Workforce Management

Assess your organization’s needs.

Before investing, evaluate your organization’s needs. Examine present workforce management techniques, pinpoint any problems, and consider how automation might be used to solve them.

Research available solutions

Research should be done on automated workforce management. Look for trustworthy vendors with integration, scalability, user-friendliness, and support capabilities.

Consider cloud-based solutions

Systems built on the cloud provide scalability, flexibility, and simple data access. They do away with complicated infrastructure and upkeep, allowing concentration on primary operations. 

Ensure integration with existing systems.

Ensure seamless system integration by picking a solution that works well with existing ones. Integration with payroll systems, HR software, and other platforms guarantees accurate data flow and minimizes manual data entry.

Evaluate user-friendliness

Consider the system’s user-friendliness before investing. Be on the lookout for user-friendly interfaces, customizable dashboards, and thorough training resources. 

Focus on data analytics and reporting.

Powerful analytics and reporting are a must. They provide information on productivity, attendance, expenses, and important metrics. Advanced analytics enable data-driven decisions, discover trends, and optimize scheduling.

Strategies for Training Employees on Automated Systems 

The human resource management team should be prepared to onboard and train new employees on the automated systems. Here are some tips for doing so:

1. Provide Onboarding Materials

The HR department should create materials that explain the use of the automated system. This could include videos, tutorials, or documents explaining the system’s workings. Employee productivity and efficiency can be improved by providing these materials.

2. Create Goals and Objectives

Set specific goals for employees when it comes to operating the automated system. This creates tangible objectives that employees should strive to reach, allowing them to learn more quickly and efficiently.

3. Provide Hands-On Training

Hands-on training sessions are a great way to ensure employees understand how to use the automated system. The HR department can provide demonstrations or pair experienced users with new ones to help them learn more quickly. The workforce management operations need to be smooth and efficient; these training sessions will help make that happen.

4. Encourage Open Communication

Encourage open communication between employees and the HR team regarding the automated system. This allows problems to be solved quickly and efficiently and provides feedback on which aspects of the system work best. From multiple employees to the HR team, open communication will help foster a more efficient workplace.

5. Utilize Performance-Based Incentives

Giving employees incentives to learn and use the automated system is a great way to motivate them to move forward. Performance-based bonuses or awards encourage employees to stay up-to-date with the changes in technology, allowing for better workforce management. Performance management systems can track employee progress and reward high-performing workers.

6. Track Progress

Finally, create a tracking system that allows you to monitor each employee’s progress in mastering the automated system. HR processes should track employee progress to ensure each worker meets their goals. This will help you identify any areas that need further training or where employees are having trouble.

Requiring fewer HR managers and supervisors to oversee the entire operation can save the company time and money; automated workforce management systems are essential for modern businesses.

By following these strategies, you can ensure your team is well-trained in automated systems and ready to take advantage of all they offer, like the workforce management solution!

Frequently Asked Questions About 5 Reasons Why You Should Invest in Automated Workforce Management

Conclusion

Workforce automation is about using technology to boost productivity. However, that is not the whole story. Automation of the workforce is using technology to benefit your workforce. In other words, workforce automation is a component of a larger trend that focuses on giving your employees better experiences, improving the labor market, and making more satisfying workplaces.

Organizations aware of this context will be better positioned to use workforce automation to its full potential. A new age is beginning- when serving your community comes first or last. Your workforce management automation solution should support this vision.

Every manager or C-Suite executive knows that the key to success for any business is finding and retaining top talent. However, managing the current workforce effectively and finding new talent can be challenging. That is why you need an effective workforce management strategy that can incorporate every aspect of recruitment, including onboarding and training.

In this blog, we will dive into workforce management, how to create an effective workforce management strategy, and how it can help improve efficiency and productivity in the organization. 

Do you have a hard time keeping up with the demands of your organization?

Are you looking for ways to maximize productivity and efficiency in your workforce? If so, effective Strategic workforce planning and management is key. By developing a strong strategy that centers on employee engagement, improved process efficiencies, and comprehensive performance tracking, it’s possible to optimize the success of your organization.

A successful workforce planning strategy and management can help promote increased employee satisfaction, reduce turnover rates, and strengthen trust between managers and employees — while ensuring long-term growth for the company overall. With the right plan in place, there’s no limit to what you can achieve!

What is Workforce Management?

Workforce management manages and directs your company’s human resources. This involves everything- recruitment, hiring, training, development, compensation, etc. Ensuring your company has a good workforce management system is crucial for its success. You might experience high turnover rates or struggle to fill positions without proper oversight.

Benefits of Implementing a Workforce Management System

There are many advantages to implementing a workforce management system for businesses looking to optimize efficiency and streamline operations. 

• First, by considering variables like availability, talents, and workload, such a system aids in optimizing personnel scheduling, resulting in better resource allocation and fewer scheduling disputes. 
• Automating the process and lowering manual errors makes time and attendance monitoring simpler. This guarantees precise timekeeping, simplifies payroll processing, and ensures labor laws are followed. 
• These systems frequently give managers real-time access to critical performance metrics, allowing them to track worker productivity, pinpoint areas for development, and make data-driven choices. 

Choosing the Right Workforce Management for Your Organization

If you want to make sure that you have the right workforce management strategy for your organization, here is what you need to consider:

• Needs – What does your organization need from its workforce? How can you improve your employees’ quality of work, efficiency, and productivity?
• Culture – Who are the people involved in implementing this plan? Are they on board with this change? Are there any policies or procedures that might conflict with the new system?
• Resources – Are there any current resources that can help implement the system? 

Strategies: Setting Up an Effective Workforce Management Syste

Let’s take a look into a few strategies you can use for setting up a workforce management system that works for your company:

Defining Workforce Management Objectives

BeforeBefore developing a successful workforce management strategy, defining the issue is critical. What objectives do your employees have? How will their work be perceived in five years? How does it impact their well-being and happiness?

It can be difficult to determine what steps must be taken to get where your organization is going if you don’t know where it is going. After some time has gone, and even then, only with retrospect will you know if your actions are effective or not.

Analyzing Workforce Requirements and Forecasting

You must determine the workforce requirements before creating a workforce management strategy. This entails determining the particular work responsibilities of each person and the skills and knowledge they will need. When you have this knowledge, it’s critical to analyze the data from your company to create a workforce plan that satisfies those goals while allowing flexibility to respond to shifting demands.

Implementing Efficient Recruitment and Onboarding Processes

Implementing a recruitment strategy that covers internal and external prospects is essential for a successful hiring and onboarding process. You may find applicants with the necessary skill sets that satisfy their needs Through various channels, including job boards, social networking sites like LinkedIn or Facebook groups (if applicable), email templates/scripts, and more.

Developing a Comprehensive Employee Scheduling System

Every business needs a comprehensive employee scheduling system. By granting employees access to the information they require when they require it, it enables you to manage your staff more effectively and efficiently.

A smart employee scheduling system must be dependable and simple for employees to log into their schedules and make necessary changes. Additionally, you want a system that offers an integrated approach between business operations and human resources so that everyone involved is aware of what is happening.

Ensuring Effective Communication and Collaboration Channels

How well your communication is perceived depends in large part on its tone. The way you say something is just as important as what you say. When composing emails to clients or staff, consider employing a neutral or professional tone to ensure everyone is at ease and safe. If possible, refrain from using slang, as some readers may not be receptive to your message if they don’t instantly grasp its meaning.

The proper language must be used, too. Some words should never be used in any workplace communication since they have no place there. This can be challenging because we live in a time when trends shift rapidly.

Prioritizing Employee Training and Development

You must prioritize employee training and development if you want them to stay with your business and perform successfully. Give staff members a chance to learn about new technology, procedures, business principles, and customer service techniques. Employees should be trained to increase their value to your business.

Monitoring Performance and Continuous Improvement

Monitoring performance and continuous improvement are two key elements of workforce management. They are also a continual process. Therefore, all members of your organization—managers, executives, and the board of directors—should perform them frequently.

Tips and Best Practices to Improve Efficiency and Productivity

A strategic workforce plan and a proper comprehensive workforce management system can improve efficiency and productivity. Here are some tips and best practices to consider:

Use a flexible workforce.

We advise utilizing flexible work schedules in your company because they effectively lower employee turnover. Employee engagement and job satisfaction increase when staff members are given more control over their workdays.

Use cloud-based workforce management systems.

Companies trying to cut costs by outsourcing their data storage requirements increasingly turn to cloud computing, which now includes keeping personnel records. The workforce planning process can be greatly streamlined by using cloud-based workforce management.

Encourage employee feedback

Feedback from your team allows you to pinpoint areas of weakness in current business processes and make necessary changes for improved efficiency. Encouraging open dialogue is also a great way to motivate employees and strengthen organizational relationships, from business leaders to staff. Employee engagement and communication are key to a successful workforce management system.

Create an incentive program.

Your team should be rewarded for high-quality work, so consider creating and implementing a rewards system to motivate them. Asking employees to share their best ideas can help boost employee engagement within the team.

Use mobile-friendly timekeeping systems.

Mobile-friendly time-tracking tools enable employees to clock in and out from anywhere, making it easier to manage their schedules. This is especially important for workers on the go for extended periods.

Prioritize employee development

It is essential to give your employees the training and resources they need to develop their skills and increase their value to the organization. Investing in your employees’ development is essential for long-term success. Skill gaps and competency deficiencies should be identified and addressed quickly.

These are just a few tips and best practices for setting up your workforce management system. The process may seem complicated, but having the right business strategy in place will make achieving success with your organization’s workforce management objectives much easier.

Future Workforce Management Trends

Shortly, Future workforce management will continue to evolve. As new technologies are developed and existing ones are improved, more sophisticated systems will be available for businesses. Additionally, artificial intelligence (AI) will likely play a larger role in the process, allowing companies to conduct predictive analytics and improve efficiency. Finally, virtual reality (VR) and augmented reality (AR) will enable remote access to data, including employee records.

Already, companies are beginning to use virtual agents, chatbots, and other automated tools to streamline their HR processes for future hiring needs. Automation, like business workforce management software, is quickly becoming the new normal—and as it continues to become more advanced and integrated into everyday business practices, businesses will likely see improved efficiencies and cost savings.

As companies continue to embrace new technologies, they need to remember the need for effective communication strategies so employees are informed about changes and empowered to make decisions that benefit the business. Doing so will help ensure success now and in the future.

Business priorities will continue to evolve, and the workforce management landscape will change along with them. For businesses to remain competitive, they must stay ahead of the curve and be prepared for the future.

Frequently Asked Questions About How to Create an Effective Workforce Management Strategy?

Q: How do I assess my organization’s workforce needs and requirements?

A: When determining your organization’s workforce needs, you should pay particular attention to the following four areas:

• The business requires certain skills and abilities, such as managers and salespeople.
• Employees need certain skills and abilities, such as engineers.
• The candidate pool for fresh recruits or internal promotions (what kind of persons are available).
• The percentage of current employees that stay on average for two years or longer before quitting completely.

Q: What steps should I take to attract and hire talent?

A: To find and hire the best people, it’s crucial to leverage a range of channels, such as:

• Social media – Post job openings on social media sites like Facebook and LinkedIn to directly contact potential candidates.
• Job boards – Post your job openings on websites like Indeed, Glassdoor, and Career Builder so that candidates can apply immediately.
• Employee referrals – When workers within an organization get along well, they are more likely to recommend one another for new positions or promotions.

Q: What metrics should I track to measure the success of my workforce management strategy?

A: Monitoring the KPIs showing whether your workforce management plan is working is crucial. Here are some examples of metrics you ought to track:

• Employee retention rates
• Employee turnover rates
• Employee satisfaction with their work environment, management, and colleagues

You can combine these indicators with other data points like financial performance or customer satisfaction to establish whether your efforts are paying off. 

Conclusion

A workforce management system can help your organization optimize its internal processes, improve efficiency and productivity, and use existing resources better. With a workforce management strategy in place, you can also better prioritize your employees’ training and development needs.

Effective workforce management is crucial for businesses to optimize human resources, streamline operations, and drive productivity. In today’s digital age, workforce management software and apps are pivotal in simplifying and automating various HR processes. From scheduling and time tracking to employee engagement and performance management, they help accomplish a lot. 

This comprehensive guide explores workforce management software and apps’ key features, benefits, and best practices. By the end, you’ll be equipped with the knowledge to harness the full potential of these tools for efficient workforce management and organizational success.

Need help Managing your Workforce?

Managing a business’s workforce can be tricky, but with this guide, you’ll have everything you need. It provides a comprehensive look at the world of workforce management from an objective point of view. This guide goes beyond the basics and dives deep into how to use software and apps to manage your team better and effectively.

Save time, money, and resources by controlling your business’ workforce management solution and process. No longer worry if each task is being completed on schedule or if employees are properly compensated for their hard work. Utilize this essential guide to ensure each project runs smoothly without any hiccups along the way.

Understanding Workforce Management Software and Apps

It’s software and apps are robust tools that enable businesses to manage their workforce efficiently. These solutions encompass various features designed to streamline HR processes and enhance operational efficiency.

By exploring these tools’ core functionalities and benefits, you can better understand how it can revolutionize HR operations and drive organizational success.

Key Features and Best Components of a Workforce Management Software

When selecting workforce management software, it’s important to understand the features available and choose the right solution for your business. The best components of such software include:

Time & Attendance Tracking

Track employee hours accurately with clock-in and clock-out data. Workforce management tools provide features to capture accurate time and attendance data and minimize errors.

Employee Scheduling

Create efficient schedule rotation plans while considering employee availability and preferences. Linking shift bidding and leave management features can further optimize labor costs.

Leave Management

Streamline leave requests, approvals, and tracking processes. Human resource management solutions enable accurate tracking of employee time off, such as vacation days and sick leave.

Task & Performance Management

Assign tasks, prioritize work, measure progress, provide feedback, set goals, and monitor performance. From employee productivity to workforce planning, task and performance management features help you stay on top of your team’s progress.

Employee Engagement & Communication Tools

Keep employees engaged with communication tools such as instant messaging and surveys. Employee performance reviews enable businesses to understand where improvement is needed and reward employees’ achievements.

Compliance & Reports

Ensure compliance with labor laws, regulations, and internal policies while generating reports for better decision-making. The best management software will provide reporting and analytics features to help you make informed decisions.

Mobile Accessibility

Enable employees to access and manage their schedules, tasks, attendance data, and other information. WFM software with mobile-friendly features can further optimize workforce management and improve employee engagement.

Businesses can maximize the tools’ potential and optimize their HR operations by leveraging workforce management software and apps.

Benefits of Using Workforce Management Software and Apps

Management software and apps offer unparalleled advantages for businesses. By leveraging these tools, you can experience the following benefits:

Streamlined HR Processes

Automate time-consuming tasks such as employee scheduling, time tracking, and leave management, saving valuable time and effort.

Optimized Workforce Scheduling

Efficiently assign and manage shifts, ensuring adequate coverage while considering employee availability and preferences.

Accurate Time Tracking

Capture accurate time and attendance data, minimizing errors and facilitating payroll processing.

Enhanced Task Management

Assign and track tasks, set priorities, and monitor progress, improving collaboration and accountability.

Improved Workforce Productivity

Management software and apps enable higher productivity by optimizing scheduling, automating processes, and facilitating task management.

Cost Savings

You can achieve cost savings and operational efficiencies by eliminating manual processes, reducing administrative workload, and preventing scheduling conflicts.

Enhanced Compliance

Stay compliant with labor laws, regulations, and internal policies by ensuring accurate time tracking, proper scheduling, and adherence to break and overtime rules.

How to Set Up a Workforce Management System for your business?

Setting up a workforce management system for your business involves several key steps. Follow this step-by-step approach to establish an effective system tailored to your organization’s needs:

Assess Your Requirements: Identify the specific workforce management needs of your business, such as scheduling, time tracking, task management, and reporting.

Research and Select a Software/App: Explore available workforce management software and apps, considering features, scalability, integration capabilities, user-friendliness, and cost.

Customize and Configure: Customize the software/app to align with your business requirements. Set up employee profiles, define shifts and schedules, configure time-tracking rules, and establish task management workflows.

Integrate with Existing Systems: Ensure seamless integration with your existing HR systems, such as payroll and HRIS, to enable data synchronization and avoid duplicate data entry.

Data Migration: If transitioning from manual or legacy systems, migrate relevant employee and historical data to the new workforce management system.

User Training: Provide comprehensive training to your managers and employees on how to use the workforce management system effectively, ensuring a smooth transition and adoption.

Test and Refine: Conduct thorough testing of the system before full implementation. Identify any issues, refine configurations, and make necessary adjustments.

Roll out and Communicate the implementation plan, benefits, and expectations to all employees. Ensure clear communication regarding any changes in scheduling, time tracking, or task management processes.

Ongoing Monitoring and Optimization: Continuously monitor the system’s performance, gather user feedback, and make necessary refinements to maximize its effectiveness.

Following these steps, you can set up a workforce management system that streamlines your HR processes.

Best Practices for Choosing the Right Workforce Management App or Software for Your Needs

Consider the following best practices when selecting a workforce management app or software for your business:

• Assess your specific workforce management needs and priorities.
• Research and compare available options based on features, scalability, and user reviews.
• Ensure compatibility and integration capabilities with existing HR systems.
• Request demos or trials to evaluate user interface and functionality.
• Consider the vendor’s reputation, customer support, and security measures.
• Evaluate cost and return on investment (ROI) based on features and long-term value.
• Seek recommendations and feedback from other businesses in your industry.

Common Mistakes to Avoid when Setting Up a Workforce Management System

When setting it up, it is essential to avoid common mistakes that hinder its effectiveness. Avoid these pitfalls to ensure a smooth implementation and optimal utilization of the system:

Insufficient Needs Assessment: Failing to assess your organization’s specific workforce management requirements thoroughly can result in selecting an inadequate system that doesn’t address your unique needs.

Inadequate User Training: Neglecting to provide comprehensive training to managers and employees can lead to low user adoption, confusion, and underutilization of the workforce management system.

Lack of Integration Consideration: Overlooking the importance of seamless integration with existing HR systems can result in data discrepancies, manual workarounds, and inefficiencies.

Poor Data Migration: Inaccurate or incomplete employee and historical data migration from legacy systems can compromise data integrity and hinder reporting and analysis capabilities.

Failure to Monitor and Refine: Neglecting ongoing monitoring and optimization of the system can lead to missed opportunities for improvement and suboptimal utilization of its functionalities.

Integrating Your Existing Systems with a Workforce Management System to Automate Processes

Integrating your current systems with a workforce management system automates HR processes, eliminates manual data entry, and enhances efficiency and accuracy.

Integrating your payroll, time tracking, and HRIS systems with a workforce management system streamlines employee onboarding, scheduling, time management, and payroll processing.

Such integration allows for a seamless and automated approach to workforce management, optimizing operational efficiency and improving your HR ecosystem.

Understanding Your Employees’ Needs – Tips for Effective Workforce Management 

WFM tools are most effective when they are tailored to the unique needs of your employees.

To ensure that your workforce management system meets their expectations, consider these tips:

Gather and Understand Employee Feedback

Consult with employees about their requirements, preferences, and challenges to understand how the system can be adapted to meet their needs.

Provide Clear Guidelines

Establish clear policies and guidelines regarding how the system should be used, such as scheduling rules, break periods, overtime pay, etc.

Communicate Expectations

Communicate employee expectations regarding shifts, attendance, time tracking, task management processes, and other pertinent information.

Provide Support

Support your managers and employees whenever needed to ensure the smooth adoption of the system. A good workforce management solution must be intuitive and user-friendly.

Ensure Flexibility

Allow for flexibility in the system, such as employee self-service scheduling options, shift swapping, and other functionality tailored to your business needs. The solutions can be adjusted to accommodate changes and growth.

By incorporating these tips into your WFM strategy, you can ensure effective and successful workforce management that meets your organizational goals and employees’ expectations. This will result in an improved HR process, increased operational efficiency, and enhanced employee satisfaction. With a comprehensive WFM system, the business’s human resources department can maximize its workforce potential and optimize its overall performance.

Frequently Asked Questions About The Essential Workforce Management Guide for Businesses

Conclusion

Most businesses struggle with workforce management, which becomes a major cause of unsatisfactory performance. As discussed above, technology in the form of apps and software can help businesses solve this age-old workforce management problem.